Customer Experience & Operations Lead

Stop & Shop; Manchester (CT); On-site; USD 65,000 - 97,000; Full time

Benefits offered by this job

Comprehensive benefits

Associate discounts

Career development opportunities

Job summary

Stop & Shop in Manchester, CT is seeking a Customer Service Manager to oversee Front End, Online Pick-up, and Cash Office while driving profitable growth and customer satisfaction. The role emphasizes staff development, policy compliance, and community engagement.

You will recruit, train, and manage a diverse team, monitor KPIs, and ensure a well-stocked store with excellent service. Flexibility to work weekends and holidays is required.

Qualifications

• 1–3 years of supervisory or leadership experience in retail grocery.

Responsibilities

• Oversee daily operations of the Customer Service departments including Front End, Online Pick-up and Cash Office.

Skills

Supervisory experience

Leadership

Communication

Customer service focus

Multitasking

Flexible schedule

Education

Bachelor's degree (Business Administration, Retail Management, or related)

Job description

Stop & Shop in Manchester, CT is seeking a Customer Service Manager to oversee Front End, Online Pick-up, and Cash Office while driving profitable growth and customer satisfaction. The role emphasizes staff development, policy compliance, and community engagement.

You will recruit, train, and manage a diverse team, monitor KPIs, and ensure a well-stocked store with excellent service. Flexibility to work weekends and holidays is required.