Retail Customer Service Leader — Front End & Online

Stop & Shop; Groton (CT); Hybrid; USD 65,000 - 97,000; Full time

Benefits offered by this job

Culture of diversity

Comprehensive benefits

Career development

Associate discounts

Community-focused team

Job summary

Stop & Shop in Groton, CT is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office departments. You will drive sales, profit targets, and ensure safety and sanitation standards while building a strong team.

You will recruit, onboard, and develop staff, manage labor relations, and foster a diverse, customer-focused culture, delivering best-in-class service in a dynamic retail environment. Weekend and holiday flexibility is required.

Qualifications

• 1-3 years of supervisory or leadership experience in retail grocery or related field
• Bachelor's degree in Business Administration, Retail Management, or related field preferred
• Strong communication and leadership skills, with a track record of delivering results
• Ability to influence across functions and manage multiple responsibilities simultaneously

Responsibilities

• Oversee the daily Operations of the Customer Service departments including Front End, Online Pick-up and Cash Office
• Ensure departments meet or exceed sales and profit targets
• Maintain high standards of sanitation and safety, ensuring compliance with all regulations
• Recruitment, hiring and new hire orientation within the department
• Direct, oversee, and evaluate training completion of Customer Service team members
• Monitor and evaluate associate performance and ensure development plans
• Foster a culture of diversity and inclusion within the team
• Manage labor relations and address employee issues and grievances
• Cultivate a culture of excellence in customer service and ensure well-stocked stores
• Cultivate a culture of excellence in customer service and ensure a well-stocked store.
• Monitor KPIs and identify opportunities for process optimization and improved performance.
• Manage departmental budgets, expenses, and financial targets.

Skills

Supervisory experience

People management

Customer service

Leadership

Communication skills

Education

Bachelor's degree (preferred)

Job description

Stop & Shop in Groton, CT is seeking a Customer Service Manager to lead Front End, Online Pick-up and Cash Office departments. You will drive sales, profit targets, and ensure safety and sanitation standards while building a strong team.

You will recruit, onboard, and develop staff, manage labor relations, and foster a diverse, customer-focused culture, delivering best-in-class service in a dynamic retail environment. Weekend and holiday flexibility is required.