Retail Customer Service & Framing Specialist

Michaels; Reston (VA); Vor Ort; USD 18.000 - 21.000; Vollzeit

Benefits dieser Stelle

Employee discounts

Partner discount programs

401(k) with employer match

Zusammenfassung

Michaels in Reston, VA is seeking a Store Team Member to deliver friendly service, help customers locate products, and ensure a fast checkout experience. You will also assist with truck unloading, stocking, and maintaining store standards throughout the shift.

Responsibilities include guiding customers to products, enrolling them in Rewards and Private Label Credit Cards, and participating in BOPIS/SFS processes while upholding SOPs, safety, and brand promises. Retail experience preferred.

Qualifikationen

• Retail and/or customer service experience preferred

Aufgaben

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the rewards program and private label credit cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Complete merchandise recovery and maintenance including the merchandise return/go back process and general store recovery
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Cross trained in Custom Framing selling and production

Kenntnisse

Retail experience

Jobbeschreibung

Michaels in Reston, VA is seeking a Store Team Member to deliver friendly service, help customers locate products, and ensure a fast checkout experience. You will also assist with truck unloading, stocking, and maintaining store standards throughout the shift.

Responsibilities include guiding customers to products, enrolling them in Rewards and Private Label Credit Cards, and participating in BOPIS/SFS processes while upholding SOPs, safety, and brand promises. Retail experience preferred.