Retail Team Member: Customer Service & Framing Expert

Michaels Stores; Exton (PA); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical, dental, and vision coverage

Job summary

Michaels Stores is seeking friendly team members to assist customers in-store, help locate products, and ensure a fast, accurate checkout experience. You will participate in truck unloading, restocking, and following planograms to keep the floor well merchandised and in stock.

The role supports omni-channel processes, enrollment in Rewards and Private Label Credit Cards, and participation in VOC surveys. Team members also assist with framing services and other duties as assigned.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; cash handling to standards.
• Engage customers in Rewards program and Private Label Credit Cards enrollments.
• Educate customers on VOC survey.
• Assist with Omni channel processes (BOPIS and SFS).
• Participate in truck unload, stocking, and planogram (POGs).
• Handle merchandise recovery and returns to maintain in-stock conditions.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Follow SOPs and company policies; maintain a positive, professional demeanor.
• Cross trained in Custom Framing selling and production.
• Other duties as assigned.

Skills

Customer service

Job description

Michaels Stores is seeking friendly team members to assist customers in-store, help locate products, and ensure a fast, accurate checkout experience. You will participate in truck unloading, restocking, and following planograms to keep the floor well merchandised and in stock.

The role supports omni-channel processes, enrollment in Rewards and Private Label Credit Cards, and participation in VOC surveys. Team members also assist with framing services and other duties as assigned.