Retail Team Member: Customer Service & Framing Expert

Michaels Stores

Exton (PA)

On-site

USD 17,000 - 22,000

Full time

9 hours ago
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Benefits offered by this job

401(k) with employer match
Employee discounts
Medical, dental, and vision coverage

Job summary

Michaels Stores is seeking friendly team members to assist customers in-store, help locate products, and ensure a fast, accurate checkout experience. You will participate in truck unloading, restocking, and following planograms to keep the floor well merchandised and in stock.

The role supports omni-channel processes, enrollment in Rewards and Private Label Credit Cards, and participation in VOC surveys. Team members also assist with framing services and other duties as assigned.

Qualifications

  • Retail or customer service experience preferred.

Responsibilities

  • Help customers shop, locate products, and provide them with solutions.
  • Provide a fast and friendly checkout experience; cash handling to standards.
  • Engage customers in Rewards program and Private Label Credit Cards enrollments.
  • Educate customers on VOC survey.
  • Assist with Omni channel processes (BOPIS and SFS).
  • Participate in truck unload, stocking, and planogram (POGs).
  • Handle merchandise recovery and returns to maintain in-stock conditions.
  • Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
  • Support shrink and safety programs.
  • Follow SOPs and company policies; maintain a positive, professional demeanor.
  • Cross trained in Custom Framing selling and production.
  • Other duties as assigned.

Skills

Customer service

Job description

Michaels Stores is seeking friendly team members to assist customers in-store, help locate products, and ensure a fast, accurate checkout experience. You will participate in truck unloading, restocking, and following planograms to keep the floor well merchandised and in stock.

The role supports omni-channel processes, enrollment in Rewards and Private Label Credit Cards, and participation in VOC surveys. Team members also assist with framing services and other duties as assigned.

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