Retail Service Associate - Customer Care & Framing

Michaels; Alexandria (VA); On-site; USD 18,000 - 21,000; Full time

Job summary

Michaels in Alexandria, VA is seeking a Store Associate to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will assist with unloading trucks, stocking, and keeping the store well-merchandised.

Responsibilities include engaging customers in rewards programs, supporting BOPIS/SFS processes, and upholding store SOPs while prioritizing safety and teamwork.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast, friendly checkout with accurate cash handling
• Engage customers in Rewards program and card enrollments
• Unload trucks and stock merchandise; maintain planograms
• Maintain in-stock and well-merchandised store; recover merchandise
• Follow SOPs and company policies; ensure safety and compliance
• Cross-trained in Custom Framing selling and production

Skills

Retail experience

Customer service

Job description

Michaels in Alexandria, VA is seeking a Store Associate to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience. You will assist with unloading trucks, stocking, and keeping the store well-merchandised.

Responsibilities include engaging customers in rewards programs, supporting BOPIS/SFS processes, and upholding store SOPs while prioritizing safety and teamwork.