Retail Customer Service & Billing Specialist

JOHNSON SERVICE GROUP; Centreville (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group (JSG) in Centreville, AL is seeking an experienced Retail Customer Service Representative for a contract position. The role involves greeting customers, processing payments, handling cash, answering billing inquiries, and promoting products and services. You may assist with service connections, deposits, outages, and scheduling.

A courteous, proactive communicator with strong initiative is preferred. Work hours are 8:00–5:00, Monday through Friday.

Qualifications

• Handle cashier responsibilities and billing inquiries.

Responsibilities

• Greet customers in person or by phone.
• Process payments and daily cash reconciliation.
• Assist with service connections/disconnections and deposits.
• Respond to billing or collection inquiries and arrange payments.
• Promote company products and services.
• Educate customers to avoid future issues.
• Represent the company professionally.
• May perform light merchandise sales.

Skills

Customer service

Cash handling

Billing inquiries

Payment arrangements

Communication skills

Sales

Problem solving

Education

High school diploma

Tools

POS system

Billing software

Job description

Johnson Service Group (JSG) in Centreville, AL is seeking an experienced Retail Customer Service Representative for a contract position. The role involves greeting customers, processing payments, handling cash, answering billing inquiries, and promoting products and services. You may assist with service connections, deposits, outages, and scheduling.

A courteous, proactive communicator with strong initiative is preferred. Work hours are 8:00–5:00, Monday through Friday.