Retail Customer Service Rep 1

JOHNSON SERVICE GROUP; Centreville (AL); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group (JSG) in Centreville, AL is seeking an experienced Retail Customer Service Representative for a contract position. The role involves greeting customers, processing payments, handling cash, answering billing inquiries, and promoting products and services. You may assist with service connections, deposits, outages, and scheduling.

A courteous, proactive communicator with strong initiative is preferred. Work hours are 8:00–5:00, Monday through Friday.

Qualifications

• Handle cashier responsibilities and billing inquiries.

Responsibilities

• Greet customers in person or by phone.
• Process payments and daily cash reconciliation.
• Assist with service connections/disconnections and deposits.
• Respond to billing or collection inquiries and arrange payments.
• Promote company products and services.
• Educate customers to avoid future issues.
• Represent the company professionally.
• May perform light merchandise sales.

Skills

Customer service

Cash handling

Billing inquiries

Payment arrangements

Communication skills

Sales

Problem solving

Education

High school diploma

Tools

POS system

Billing software

Job description

Johnson Service Group (JSG) is a nationally recognized professional staffing and recruiting firm that is currently looking for an experienced Retail Customer Service Representative to fill a contract position in Centreville, AL. The work schedule is 8:00 - 5:00, Monday - Friday.JOB SUMMARYThis position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries.The successful candidate must be able?to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services.The successful candidate should be knowledgeable of collection procedures.They must have the ability to engage with the public in a tactful and courteous manner.Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.JOB RESPONSIBILITIESReceiving and greeting customers in the local office and/or over the phone or onlineProcessing payments and balancing cash funds: Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kioskAssisting customers with electrical service issues: Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selectionResponding to customers with billing or collection inquiries: Final bill collections, high bill explanations, payment arrangements, special agreements set ups, transfer payments, issuing various meter investigation ordersPromoting and selling Company products and services: Budget billing, flat bill, EFT, paperless billing, All Connect transfers, Agency Assistance portal, landlord portal, OCCAssisting customers with program requests: Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)Educating customers on ways to avoid/address service or payment issues in the futureUnderstands the meter reading process and billing cycleAssisting with merchandise salesRepresenting the Company to customers in a positive mannerThis position may require some bending, lifting, climbing, prolonged sitting, prolonged walking, walking on gravel or crawling when necessary.JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. #D650