Retail Customer Service & Billing Specialist

JOHNSON SERVICE GROUP; East Town (AL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

401(k)

Weekly pay

Job summary

Johnson Service Group is seeking an experienced Retail Customer Service Representative for a contract role in Centreville, AL. The position handles cashier responsibilities, billing inquiries, service applications, payment arrangements, and promotes products and services.

The candidate should have strong communication, a positive attitude, and initiative, with availability Monday–Friday, 8:00–5:00. In-office contact and inquiries may be required.

Qualifications

• Customer service oriented with a positive attitude.
• Excellent communication skills, both in person and over the phone.
• Ability to handle cashier duties and billing inquiries.
• Willing to promote products and services to customers.

Responsibilities

• Greeting customers in the local office or over the phone/online.
• Process payments and balance cash funds, post payments, and manage daily cash drawer.
• Assist customers with service issues: connect/disconnect, deposits, lighting requests, outages, rate selection.
• Respond to billing or collection inquiries and set up payment arrangements.
• Promote and sell company products and services (Budget billing, EFT, paperless billing, transfers).
• Assist with program requests (bill extender, summary billing, SSI, alerts).
• Educate customers to avoid/address future service or payment issues.
• Understand meter reading and billing cycles.
• Assist with merchandise sales and represent the company positively.

Job description

Johnson Service Group is seeking an experienced Retail Customer Service Representative for a contract role in Centreville, AL. The position handles cashier responsibilities, billing inquiries, service applications, payment arrangements, and promotes products and services.

The candidate should have strong communication, a positive attitude, and initiative, with availability Monday–Friday, 8:00–5:00. In-office contact and inquiries may be required.