Customer Care Specialist – Billing & Service

Talentify; Union (NJ); On-site; USD 24,000 - 34,000; Full time

Job summary

South Jersey Industries (SJI) is seeking a Customer Service Representative in Union, NJ. The role focuses on billing inquiries, account questions, and service requests with emphasis on first contact resolution and compliance with consumer laws.

You will verify customer identities, assist in activating services, and guide customers to energy assistance options while collaborating with call centers and walk-in centers.

Qualifications

• Customer Service Representative Test
• High school diploma or GED required.

Responsibilities

• Address customer bill, service and account inquiries with the goal of first contact resolution.
• Provide customers with specific account information, update and maintain accounts after researching and using resources for accurate responses.
• Use knowledge of ETG services and products to provide solutions that alleviate challenges, issues, or concerns.

Skills

Customer Service Test

Education

High school diploma or GED

Job description

South Jersey Industries (SJI) is seeking a Customer Service Representative in Union, NJ. The role focuses on billing inquiries, account questions, and service requests with emphasis on first contact resolution and compliance with consumer laws.

You will verify customer identities, assist in activating services, and guide customers to energy assistance options while collaborating with call centers and walk-in centers.