Retail Customer Experience Team Lead

Bass Pro Shops; Niles (OH); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

FSA

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Ohio is seeking a Team Leader to supervise department associates, drive sales, manage inventory, and maintain merchandising standards. The role includes directing daily activities, staffing, coaching, and ensuring an outstanding customer experience.

The ideal candidate will have 2–4 years in retail, high school diploma, and strong interpersonal skills. Competitive benefits and opportunities for growth are offered at Bass Pro Shops.

Qualifications

• High school diploma or equivalent is required.
• 2–4 years of retail sales experience.
• Supervisory experience is a plus.
• Ability to analyze reports and calculate figures.
• Strong interpersonal and leadership skills.

Responsibilities

• Direct daily activities of department associates.
• Maintain merchandising directives and plan-o-grams.
• Assist in staffing, interviewing, training, and scheduling.
• Provide excellent customer service and resolve issues.
• Coordinate special events and pricing integrity.

Skills

Customer service

Communication

Team leadership

Inventory management

Sales analytics

POS systems

Spreadsheets

Word processing

Education

High School diploma or equivalent

Tools

POS systems

Spreadsheets

Word processing

Job description

Bass Pro Shops in Ohio is seeking a Team Leader to supervise department associates, drive sales, manage inventory, and maintain merchandising standards. The role includes directing daily activities, staffing, coaching, and ensuring an outstanding customer experience.

The ideal candidate will have 2–4 years in retail, high school diploma, and strong interpersonal skills. Competitive benefits and opportunities for growth are offered at Bass Pro Shops.