Retail Customer Experience Team Lead

Bass Pro Shops; Denver (CO); Hybrid; USD 30,000 - 33,000; Full time

Benefits offered by this job

Discounts on retail merchandise

Medical

Dental

Vision

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Job summary

Bass Pro Shops in Denver, CO is seeking a Customer Service Team Lead to guide department associates in daily operations, sales support, inventory, and merchandising. You will ensure a positive customer experience and coach staff to deliver legendary service.

Responsibilities include staffing, training, scheduling, executing merchandising directives, analyzing reports, and promoting membership programs while upholding company policies and safety standards.

Qualifications

• High School Diploma or equivalent required.
• 2–4 years of retail sales experience.
• Supervisory experience is a plus.

Responsibilities

• Provide daily direction to department associates and manage staff schedules and training.
• Execute merchandising directives and maintain plan-o-grams and pricing integrity.
• Deliver excellent customer service and resolve issues with management support.

Skills

Customer service

Interpersonal skills

Communication

Presentations

Education

High School Diploma or equivalent

Tools

POS systems

Inventory management software

Excel

Job description

Bass Pro Shops in Denver, CO is seeking a Customer Service Team Lead to guide department associates in daily operations, sales support, inventory, and merchandising. You will ensure a positive customer experience and coach staff to deliver legendary service.

Responsibilities include staffing, training, scheduling, executing merchandising directives, analyzing reports, and promoting membership programs while upholding company policies and safety standards.