Customer Experience Lead & Front End Trainer

Socket.dev; Lynchburg (VA); On-site; USD 41,548,000 - 42,981,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Dental/vision

Employee assistance program

Job summary

TJ Maxx in Lynchburg, VA is seeking a retail supervisor to lead front-of-store operations and deliver outstanding customer service. You will train Associates, manage POS coverage, and collaborate with management to meet store goals.

The role requires leadership experience in retail, strong merchandising skills, and excellent communication. Competitive salary with benefits in a dynamic off-price retail environment.

Qualifications

• Retail leadership experience is required.
• Strong focus on customer service and store standards.
• Ability to train and coach Associates on front-end principles.

Responsibilities

• Promote an excellent customer experience at front of store.
• Lead by example and supervise Associates across shifts.
• Train and mentor Associates on front-end principles.
• Manage registers and POS coverage, including breaks.
• Address customer concerns promptly and professionally.
• Ensure store tasks align with plan and priorities.
• Communicate priorities and progress with management.
• Support safety, labor policies, and loyalty programs.

Skills

Merchandising

Multitasking

Communication

Flexibility

Teamwork

Training

Retail experience

POS knowledge

Tools

POS system

Job description

TJ Maxx in Lynchburg, VA is seeking a retail supervisor to lead front-of-store operations and deliver outstanding customer service. You will train Associates, manage POS coverage, and collaborate with management to meet store goals.

The role requires leadership experience in retail, strong merchandising skills, and excellent communication. Competitive salary with benefits in a dynamic off-price retail environment.