Retail Customer Experience Specialist

Michaels Stores; La Mesa (CA); On-site; USD 23,000 - 27,000; Full time

Benefits offered by this job

401(k) with employer match

Employee discounts

Medical/dental/vision coverage

Job summary

Michaels in La Mesa, CA is seeking a friendly, customer-focused team member to assist shoppers and ensure a fast checkout experience. You will help customers locate products and explain rewards benefits, while supporting BOPIS and Ship From Store processes.

Responsibilities include unloading trucks, stocking, planogram adherence, and general store recovery to keep shelves in-stock. Must stand long periods and work nights/weekends as needed.

Qualifications

• Retail and/or customer service experience preferred.
• Michaels requires all team members in this role to be at least sixteen (16) years or older.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Retail experience

Job description

Michaels in La Mesa, CA is seeking a friendly, customer-focused team member to assist shoppers and ensure a fast checkout experience. You will help customers locate products and explain rewards benefits, while supporting BOPIS and Ship From Store processes.

Responsibilities include unloading trucks, stocking, planogram adherence, and general store recovery to keep shelves in-stock. Must stand long periods and work nights/weekends as needed.