Retail Service & Store Operations Associate

The Michael's Companies; La Mesa, Northern (CA, KY); Hybrid; USD 23,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Medical coverage

Dental coverage

Vision coverage

Tuition assistance

Employee discounts

Job summary

The Michaels Companies in La Mesa, CA is hiring a Store Team Member to deliver friendly service, assist customers, and ensure a fast, accurate checkout. You will help stock and merchandise, complete truck unloading, and support omni-channel programs like BOPIS and SFS.

The role requires adherence to SOPs, safety policies, and a positive, respectful attitude. Prior retail or customer service experience is preferred; flexible hours include nights and weekends.

Qualifications

• Preferred Retail or customer service experience.

Responsibilities

• Deliver friendly customer service and help customers find what they're looking for.
• Complete truck unloading and merchandise duties to keep the store well stocked.
• Educate customers on Michaels Rewards and enroll in Private Label Credit Cards.
• Assist with Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Maintain store recovery, planograms (POGs), and In-Stock Optimization (SISO).
• Follow SOPs, safety programs, and company policies; promote a positive, respectful environment.
• Cross trained in Custom Framing selling and production.

Skills

Customer service

Cash handling

Merchandise stocking

Planogram (POG)

Job description

The Michaels Companies in La Mesa, CA is hiring a Store Team Member to deliver friendly service, assist customers, and ensure a fast, accurate checkout. You will help stock and merchandise, complete truck unloading, and support omni-channel programs like BOPIS and SFS.

The role requires adherence to SOPs, safety policies, and a positive, respectful attitude. Prior retail or customer service experience is preferred; flexible hours include nights and weekends.