Retail Customer Experience Specialist

Michaels; Fairlawn (OH); Presencial; USD 18.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Employee discounts

401(k) with employer match

Medical/dental/vision coverage

Tuition assistance

Descripción de la vacante

Michaels Akron/Fairlawn location is hiring to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. Team members will participate in truck unloading, stocking, and planogram duties while supporting store recovery and in-stock conditions.

Responsibilities include promoting the Rewards program, assisting with BOPIS/SFS, and cross-training in Custom Framing. Flexible hours with potential for overtime; safety and SOP adherence required.

Formación

• Retail or customer service experience preferred.
• Ability to stand for long periods and move around the store.
• Ability to work shifts including nights, weekends, and early mornings.

Responsabilidades

• Help customers locate products and provide solutions.
• Provide fast and friendly checkout experience and cash handling to standards.
• Promote Michaels Rewards program and Private Label Credit Card enrollments.
• Assist with Omni-channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs).
• Maintain store recovery and in-stock conditions; handle merchandise returns and go-backs.
• Support shrink and safety programs; adhere to SOPs and company policies.
• Cross-train in Custom Framing selling and production.

Conocimientos

Customer service

Cash handling

Stocking

Descripción del empleo

Michaels Akron/Fairlawn location is hiring to deliver friendly customer service, assist shoppers, and ensure a fast checkout experience. Team members will participate in truck unloading, stocking, and planogram duties while supporting store recovery and in-stock conditions.

Responsibilities include promoting the Rewards program, assisting with BOPIS/SFS, and cross-training in Custom Framing. Flexible hours with potential for overtime; safety and SOP adherence required.