Retail Customer Experience & Framing Specialist

Michaels of Canada; Reston (VA); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Employee discounts

Partner discount programs

401(k) with employer match

Job summary

Michaels is hiring a Store Team Member in Reston, VA to deliver friendly customer service, help customers find products, and ensure fast checkout experiences.

You will participate in truck unloading, stocking, planograms, and omni-channel processes like BOPIS and SFS, while supporting store recovery and in-stock conditions. Ability to stand long hours and work varied shifts is required.

Qualifications

• Retail or customer service experience preferred.
• Able to stand for long periods.
• Knowledge of Rewards program and Private Label Credit Cards is helpful.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in the truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to SOPs and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Customer service

Cash handling

Sales

Omni-channel

Stocking

Job description

Michaels is hiring a Store Team Member in Reston, VA to deliver friendly customer service, help customers find products, and ensure fast checkout experiences.

You will participate in truck unloading, stocking, planograms, and omni-channel processes like BOPIS and SFS, while supporting store recovery and in-stock conditions. Ability to stand long hours and work varied shifts is required.