Retail Associate - Framing & Customer Experience

Michaels of Canada; Fairlawn (OH); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Employee discounts

Job summary

The Michaels Companies Inc. in Akron-Fairlawn, OH is seeking a Store Team Member to deliver friendly service and assist customers across the store. You will handle checkout, help shoppers locate products, and participate in restocking and merchandising tasks to keep shelves in good order.

This role involves standing for long periods, light lifting, and working evenings and weekends. The team benefits from competitive pay, employee discounts, and access to benefits programs.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide them with solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization's vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production
• Other duties as assigned

Skills

Retail experience

Customer service

Cash handling

Job description

The Michaels Companies Inc. in Akron-Fairlawn, OH is seeking a Store Team Member to deliver friendly service and assist customers across the store. You will handle checkout, help shoppers locate products, and participate in restocking and merchandising tasks to keep shelves in good order.

This role involves standing for long periods, light lifting, and working evenings and weekends. The team benefits from competitive pay, employee discounts, and access to benefits programs.