Retail Customer Experience Associate

Michaels Stores; Holland (OH); On-site; USD 15,000 - 18,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

401(k) with employer match

Job summary

Michaels Toledo-Holland, OH is seeking a store team member to provide friendly customer service, help customers locate products, and ensure a fast checkout experience. You will assist with truck unload, stocking, and planogram maintenance, while engaging customers in the Rewards program and supporting BOPIS/SFS processes.

The role requires standing for long periods and ability to lift heavy items, with full benefits and employee discounts offered.

Qualifications

• Retail or customer service experience is preferred.
• Ability to stand for long periods and lift heavy boxes.
• Familiarity with store operations and safety procedures.

Responsibilities

• Provide fast, friendly checkout experience with accurate cash handling.
• Educate customers on Rewards program and enroll them.
• Assist with Truck unload, stocking, and planogram (POG) maintenance.
• Support BOPIS and Ship From Store processes.

Skills

Customer service

Cash handling

Rewards enrollment

BOPIS

Job description

Michaels Toledo-Holland, OH is seeking a store team member to provide friendly customer service, help customers locate products, and ensure a fast checkout experience. You will assist with truck unload, stocking, and planogram maintenance, while engaging customers in the Rewards program and supporting BOPIS/SFS processes.

The role requires standing for long periods and ability to lift heavy items, with full benefits and employee discounts offered.