Retail Customer Experience Specialist

Socket.dev; Derby (CT); On-site; USD 32,000 - 42,000; Full time

Job summary

Sherwin-Williams in Derby, CT is seeking a Customer Service Specialist to help retail and wholesale customers find the right paints and coatings, answer questions, and drive store sales.

You will resolve concerns promptly, maintain product knowledge, and uphold the store's visual and quality standards while collaborating with teammates.

This role emphasizes safety with sensitive info handling and a commitment to equal employment opportunity.

Qualifications

• Experience delivering exceptional customer service.
• Ability to answer questions about products and suggest solutions.
• Collaborate with wholesale and retail teams to meet sales goals.

Responsibilities

• Assist customers in-store to determine needs and provide product recommendations.
• Resolve customer concerns promptly and maintain high service standards.
• Stay updated on product features and promotions.

Skills

Customer service

Sales

Communication

Job description

Sherwin-Williams in Derby, CT is seeking a Customer Service Specialist to help retail and wholesale customers find the right paints and coatings, answer questions, and drive store sales.

You will resolve concerns promptly, maintain product knowledge, and uphold the store's visual and quality standards while collaborating with teammates.

This role emphasizes safety with sensitive info handling and a commitment to equal employment opportunity.