Paint Store Customer Experience Specialist

Sherwin-Williams; Stamford (CT); On-site; USD 2,066,400 - 3,030,720; Full time

Job summary

Sherwin-Williams seeks a Customer Service Specialist to assist retail and wholesale customers, determine needs, and recommend solutions. You will resolve concerns promptly and maintain product quality and store standards, contributing to sales goals.

The role involves working at Store #705256, Stamford, CT, and requires ensuring excellent customer service while meeting monthly, quarterly, and yearly sales targets. The position may involve physical duties and shift flexibility.

Qualifications

• Minimum: 18+ years old.
• Authorized to work in the U.S. without sponsorship.
• Valid, unrestricted Driver’s License.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Retail sales

Bilingual (Spanish)

Teamwork

Education

High School diploma or GED

Tools

Tinting equipment

Job description

Sherwin-Williams seeks a Customer Service Specialist to assist retail and wholesale customers, determine needs, and recommend solutions. You will resolve concerns promptly and maintain product quality and store standards, contributing to sales goals.

The role involves working at Store #705256, Stamford, CT, and requires ensuring excellent customer service while meeting monthly, quarterly, and yearly sales targets. The position may involve physical duties and shift flexibility.