Paint Store Customer Solutions Specialist

Sherwin-Williams; Danbury (CT); On-site; USD 18,000 - 25,000; Full time

Job summary

Sherwin-Williams in Danbury CT is hiring a Customer Service Specialist who will assist wholesale and retail customers, determine needs, answer questions about paints and coatings, and recommend the right solutions while maintaining high product quality and store standards.

Responsibilities include processing sales transactions, supporting deliveries, stocking displays, and helping meet monthly and yearly sales goals, with a focus on exceptional customer service and accurate operations.

Qualifications

• Must be at least eighteen (18) years of age.
• Must be legally authorized to work in the United States without sponsorship for employment now or in the future.
• Must have a valid, unrestricted Driver’s License.
• Must be able to lift up to 50 lbs frequently and up to 70 lbs on occasion.
• Must be willing to work all scheduled hours, including evenings and weekends.

Responsibilities

• Ensure high levels of customer satisfaction through excellent sales service.
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
• Build productive trust relationships with wholesale and retail customers.
• Process sales transactions accurately and consistently with policies and procedures.
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
• Maintain precise work order files and formulas.
• Pull appropriate products from the sales floor or warehouse.
• Tint and mix products, as needed, to customer specifications.
• Stock shelves and set up displays.
• Clean store equipment.
• Load/unload delivery trucks.
• Assist in making deliveries, as needed.
• Maintain in-stock and presentable condition assigned areas.
• Remain knowledgeable on products offered and discuss available options.
• Comply with inventory control procedures.
• Suggest ways to improve sales.

Skills

Customer service

Multilingual

Spanish

Driver's license

Education

High School diploma or GED

Job description

Sherwin-Williams in Danbury CT is hiring a Customer Service Specialist who will assist wholesale and retail customers, determine needs, answer questions about paints and coatings, and recommend the right solutions while maintaining high product quality and store standards.

Responsibilities include processing sales transactions, supporting deliveries, stocking displays, and helping meet monthly and yearly sales goals, with a focus on exceptional customer service and accurate operations.