Retail Customer Experience Specialist

Michaels; Bee Cave (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental and vision coverage

Telemedicine services

Flexible spending accounts

Job summary

Michaels is seeking a Store Associate in Bee Cave, TX to deliver friendly customer service, help customers shop, and ensure fast checkout experiences. You will support truck unloading, merchandising, and store recovery to maintain our brand standards.

You will engage customers in rewards programs, assist with BOPIS/SFS, and contribute to a well-stocked, clean store environment while adhering to SOPs and safety guidelines.

Qualifications

• Retail and/or customer service experience preferred.
• Ability to stand for long periods and move around the store.
• Ability to bend, lift, carry and reach to stock and merchandise.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in truck unload, stocking, and planogram (POGs) processes.

Skills

Customer service

Retail experience

Cash handling

Team player

Job description

Michaels is seeking a Store Associate in Bee Cave, TX to deliver friendly customer service, help customers shop, and ensure fast checkout experiences. You will support truck unloading, merchandising, and store recovery to maintain our brand standards.

You will engage customers in rewards programs, assist with BOPIS/SFS, and contribute to a well-stocked, clean store environment while adhering to SOPs and safety guidelines.