Retail CSR & Sales Champion

Kimbrells; Statesville (NC); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Commision

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Dental insurance

Employee discounts

Job summary

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) in Statesville, NC to deliver an exceptional in-store experience and support sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support.

The CSR collaborates with the store team to drive business, enhance customer satisfaction, and support a

Qualifications

• Excellent customer service and interpersonal skills.
• Strong communication and relationship-building abilities.
• Sales-minded with a passion for helping customers.
• Basic understanding of financial transactions or willingness to learn.

Responsibilities

• Provide a welcoming, professional, and engaging customer experience across all interactions.
• Build strong customer relationships to drive loyalty, repeat business, and referrals.
• Support customers throughout the purchasing journey, including follow-up and ongoing communication.
• Partner with sales associates to support sales activities and contribute to revenue growth.
• Conduct customer outreach, follow-ups, and assist with promotions, events, and business development efforts.
• Assist customers with financing options, credit applications, and transaction processing while ensuring accuracy and compliance.
• Maintain and support customer accounts by addressing questions, explaining payment options, and resolving concerns with professionalism.
• Process payments, maintain accurate records, and protect customer information in accordance with company policies.
• Support daily store operations, including administrative tasks, recordkeeping, and use of POS systems.
• Collaborate with team members to ensure efficient store performance and a positive work environment.
• Perform other duties as assigned

Skills

Customer service

Interpersonal skills

Communication

Sales-oriented

Teamwork

Multitasking

Education

High school diploma or equivalent

Tools

POS systems

Credit processing

Job description

Kimbrell’s Furniture is seeking a Customer Service Representative (CSR) in Statesville, NC to deliver an exceptional in-store experience and support sales and customer service efforts. This role focuses on building customer relationships, guiding customers through the purchasing journey, and ensuring a seamless experience from initial engagement through ongoing account support.

The CSR collaborates with the store team to drive business, enhance customer satisfaction, and support a