Retail Customer Experience Pro

H-E-B; Waco (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B in Texas is seeking a Customer Service Representative to maintain a well-stocked, well-maintained department and deliver superior customer service each shift.

You'll stock and rotate products daily, assist customers in locating items, and support backroom operations while following safety and sanitation standards.

Qualified candidates typically have a HS Diploma or GED and 18+; strong communication, organization, and reading/writing skills are essential.

Qualifications

• Strong customer service skills are required.
• Excellent communication and interpersonal abilities.
• Reading and writing skills are required.
• Planning and organizing skills are required.

Responsibilities

• Stocks and rotates items as needed.
• Assists with inventory control; loads, unloads, and moves product.
• Organizes, cleans, and prepares back area for the night crew and incoming trucks.
• Organizes merchandise on pallets to make the department presentable to the public.
• Maintains integrity of shelf tags and signage in department; may create signage, as needed.
• Maintains standards in shrink, safety, inventory control, and sanitation.
• Checks shipments for out-of-date and damaged product to ensure freshness and quality of products.
• Builds, stocks, maintains, and takes down store displays.
• Performs the duties of Customer Service Assistant as needed.
• Provides superior customer service.
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise.
• Merchandises product effectively; uses suggestive selling to meet customer needs and build department sales.
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.

Skills

Customer service

Communication

Reading and writing

Planning and organizing

Education

HS Diploma or GED

Job description

H-E-B in Texas is seeking a Customer Service Representative to maintain a well-stocked, well-maintained department and deliver superior customer service each shift.

You'll stock and rotate products daily, assist customers in locating items, and support backroom operations while following safety and sanitation standards.

Qualified candidates typically have a HS Diploma or GED and 18+; strong communication, organization, and reading/writing skills are essential.