Retail Customer Experience Specialist

H-E-B; Granbury (TX); On-site; USD 26,000 - 32,000; Full time

Job summary

H-E-B is seeking a Customer Service Representative to maintain a well-stocked, clean department while delivering superior customer service. You will stock, rotate, and organize products daily, ensuring safety and sanitation standards are met.

Responsibilities include inventory support, back area preparation for night crew, and aiding customers with selections. The role emphasizes customer service, merchandising, and adherence to SOPs.

Qualifications

• Strong customer service skills required
• Communication and interpersonal skills required
• Reading and writing skills required
• Planning and organizing skills required

Responsibilities

• Stocks and rotates items as needed
• Assists with inventory control; loads, unloads, and moves product
• Organizes, cleans, and prepares back area for the night crew and incoming trucks
• Organizes merchandise on pallets to make the department presentable to the public
• Provides superior customer service
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise
• Merchandises product effectively
• Uses suggestive selling techniques to meet customer needs and build department sales
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment

Skills

Strong customer service

Communication

Reading and writing

Planning and organizing

Education

HS Diploma or GED

Job description

H-E-B is seeking a Customer Service Representative to maintain a well-stocked, clean department while delivering superior customer service. You will stock, rotate, and organize products daily, ensuring safety and sanitation standards are met.

Responsibilities include inventory support, back area preparation for night crew, and aiding customers with selections. The role emphasizes customer service, merchandising, and adherence to SOPs.