Retail Customer Care & Merchandising Pro

H.E.B.; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

H.E.B. in Austin, TX is seeking a Customer Service Representative to keep the department well-stocked and to deliver superior customer service. You will stock, rotate, and organize products daily while maintaining safety, sanitation, and department standards.

You will assist with inventory control, prepare back areas for the night crew, and help customers locate merchandise. The role emphasizes strong communication, teamwork, and attentive service in a fast-paced retail environment.

Qualifications

• Strong customer service skills - Required.
• Communication and interpersonal skills - Required.
• Reading and writing skills - Required.
• Planning and organizing skills - Required.

Responsibilities

• Stocking and rotating items daily to maintain a well-stocked department.
• Assist with inventory control; loads, unloads, and moves product.
• Organizes, cleans, and prepares back area for the night crew and incoming trucks.
• Organizes merchandise on pallets to make the department presentable to the public.
• Ensures integrity of shelf tags and signage; may create signage as needed.
• Maintains standards in shrink, safety, inventory control, and sanitation.
• Checks shipments for out-of-date and damaged product to ensure freshness and quality.
• Builds, stocks, maintains, and takes down store displays.
• Performs the duties of Customer Service Assistant as needed.
• Provides superior customer service and helps customers locate products.

Skills

Customer service

Communication skills

Reading & writing

Planning & organizing

Education

HS Diploma or GED

Job description

H.E.B. in Austin, TX is seeking a Customer Service Representative to keep the department well-stocked and to deliver superior customer service. You will stock, rotate, and organize products daily while maintaining safety, sanitation, and department standards.

You will assist with inventory control, prepare back areas for the night crew, and help customers locate merchandise. The role emphasizes strong communication, teamwork, and attentive service in a fast-paced retail environment.