Retail Customer Experience & Merchandising Associate

H-E-B; Hudson Oaks (TX); On-site; USD 17,000 - 22,000; Full time

Job summary

H-E-B in Texas is seeking a Customer Service Representative to keep the department well-stocked and clean while delivering superior customer care. You’ll stock, rotate products daily, and ensure safety and sanitation standards are met.

You’ll handle inventory, assist customers, answer questions, and help locate items. The role emphasizes teamwork, strong communication, and the ability to operate in a fast-paced retail environment.

Qualifications

• Strong customer service skills are required.
• Excellent communication and interpersonal abilities are essential.
• Reading and writing skills are required.
• Planning and organizing skills are required.
• HS Diploma or GED is required.

Responsibilities

• Stocks and rotates items daily.
• Assists with inventory control; loads, unloads, and moves product.
• Organizes, cleans, and prepares back area for the night crew and incoming trucks.
• Organizes merchandise on pallets to make the department presentable to the public.
• Ensures integrity of shelf tags and signage in department; may create signage as needed.
• Maintains standards in shrink, safety, inventory control, and sanitation.
• Checks shipments for out-of-date and damaged product to ensure freshness and quality.
• Builds, stocks, maintains, and takes down store displays.
• Performs the duties of Customer Service Assistant as needed.
• Provides superior customer service.
• Answers customer questions regarding products and assists them with selections; helps customers locate store merchandise.
• Merchandises product effectively.
• Uses suggestive selling techniques to meet customer needs and build department sales.
• Cleans and sanitizes sales floor, display cases, prep areas, and equipment.
• Properly handles and maintains the operation of all equipment.
• Complies with departmental SOPs and store operating procedures.

Skills

Customer service

Communication

Reading and writing

Planning and organizing

Education

HS Diploma or GED

Job description

H-E-B in Texas is seeking a Customer Service Representative to keep the department well-stocked and clean while delivering superior customer care. You’ll stock, rotate products daily, and ensure safety and sanitation standards are met.

You’ll handle inventory, assist customers, answer questions, and help locate items. The role emphasizes teamwork, strong communication, and the ability to operate in a fast-paced retail environment.