Retail Customer Experience Leader — Front End Supervisor

The TJX Companies, Inc.; Meadville (Crawford County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays/vacation

Scholarship program

Job summary

TJ Maxx in Meadville, PA is seeking a front-of-store leader to promote an excellent customer experience and mentor Associates. You’ll supervise daily tasks, ensure courteous service, and support loyalty programs while maintaining a clean, organized store environment.

Ideal candidates bring 1 year of retail and 6 months of leadership experience, strong merchandising knowledge, and a proven ability to multi-task. Flexible scheduling including nights/weekends is required.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• Team player who can train others.
• Able to work flexible schedule including nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Communication

Organizational skills

Teamwork

Customer service

Job description

TJ Maxx in Meadville, PA is seeking a front-of-store leader to promote an excellent customer experience and mentor Associates. You’ll supervise daily tasks, ensure courteous service, and support loyalty programs while maintaining a clean, organized store environment.

Ideal candidates bring 1 year of retail and 6 months of leadership experience, strong merchandising knowledge, and a proven ability to multi-task. Flexible scheduling including nights/weekends is required.