Customer Experience Lead - Retail Front End

The TJX Companies, Inc.; Philadelphia (Philadelphia County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health benefits

Paid holidays/vacation/sick

Employee assistance program

Job summary

The TJ Maxx in Philadelphia is seeking a front-end supervisor to lead a team of Associates and deliver exceptional customer service. You will oversee POS coverage, training, and daily store operations to ensure a smooth shopping experience.

Qualified applicants bring retail leadership, strong communication, and a passion for merchandising. The role offers a competitive hourly wage, benefits, and opportunities to grow within a Fortune 100 company.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Excellent communication and organizational skills

Responsibilities

• Creates a positive internal and external customer experience
• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Leadership

Customer service

Merchandising techniques

Communication

Team training

POS systems

Tools

POS systems

Job description

The TJ Maxx in Philadelphia is seeking a front-end supervisor to lead a team of Associates and deliver exceptional customer service. You will oversee POS coverage, training, and daily store operations to ensure a smooth shopping experience.

Qualified applicants bring retail leadership, strong communication, and a passion for merchandising. The role offers a competitive hourly wage, benefits, and opportunities to grow within a Fortune 100 company.