Retail Customer Experience Leader

The TJX Companies, Inc.; Shelby Township (MI); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Life insurance

Paid parental leave

Job summary

TJ Maxx in Shelby Township MI is seeking a front-end Team Lead to promote an excellent customer experience. You will supervise Associates, ensure quick service, and support loyalty programs while modeling integrity and teamwork.

Responsibilities include training and coaching, assigning registers, managing POS coverage, resolving customer concerns, and maintaining store standards. The role requires flexible scheduling, including nights and weekends, and strong merchandising knowledge.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to train others and adapt to changes in direction.

Responsibilities

• Promote an excellent customer experience and lead front-of-store associates.
• Train and mentor associates on front-end principles and loyalty programs.
• Assign registers and coordinate breaks; ensure POS coverage.
• Address customer concerns promptly; maintain store cleanliness and plan execution.
• Ensure adherence to labor laws, policies, and procedures.

Skills

Customer service

Merchandising

Communication

Team leadership

Job description

TJ Maxx in Shelby Township MI is seeking a front-end Team Lead to promote an excellent customer experience. You will supervise Associates, ensure quick service, and support loyalty programs while modeling integrity and teamwork.

Responsibilities include training and coaching, assigning registers, managing POS coverage, resolving customer concerns, and maintaining store standards. The role requires flexible scheduling, including nights and weekends, and strong merchandising knowledge.