Retail Customer Experience Lead & Loyalty Coach

The TJX Companies, Inc.; Fenton (MI); On-site; USD 20,664 - 21,352; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Child care discounts

Pet insurance

Referral bonuses

Job summary

The TJX Companies, Inc. is looking for a customer-focused individual to oversee a team at the USA TJ Maxx Store in Fenton, MI. This role involves ensuring excellent customer service, training Associates, and promoting loyalty programs. Candidates should have at least 1 year of retail experience and 6 months of leadership experience.

Benefits include associate discounts, a 401(k) plan, and health insurance options. The position requires flexibility and strong communication and organizational skills.

Qualifications

• 1 year retail experience.
• 6 months leadership experience.
• Ability to work flexible hours, including nights and weekends.

Responsibilities

• Promote a positive customer experience.
• Oversee training and mentoring of Associates.
• Address customer concerns promptly.

Skills

Customer service skills

Communication skills

Organizational skills

Leadership and training

Merchandising techniques

Job description

The TJX Companies, Inc. is looking for a customer-focused individual to oversee a team at the USA TJ Maxx Store in Fenton, MI. This role involves ensuring excellent customer service, training Associates, and promoting loyalty programs. Candidates should have at least 1 year of retail experience and 6 months of leadership experience.

Benefits include associate discounts, a 401(k) plan, and health insurance options. The position requires flexibility and strong communication and organizational skills.