Retail Customer Experience Leader

JCPenney; Mehlville (MO); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Bonus eligibility

Associate discount

Benefits package

Job summary

JCPenney is seeking an Assistant Manager of Customer Experience in Mehlville, MO to drive sales growth by developing associates and executing customer-focused programs. You will lead the MOD program, coach teams, and ensure top-notch service while managing payroll, hiring, and store operations.

Candidates should have a minimum of 2 years retail leadership and a bachelor’s degree or equivalent experience; a strong emphasis on engagement and performance standards is required.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor's degree or equivalent work experience.

Responsibilities

• Customer service and sales leadership; coach and develop teams to deliver outstanding customer service.
• Oversee talent management, hiring processes, payroll, and new hire orientation; align schedules to hit targets.
• Oversee store operations including pricing, signing, stockroom organization, and safety initiatives.

Skills

Customer service

Leadership

Talent management

Coaching

Payroll oversight

Scheduling

Education

Bachelor's degree or equivalent

Job description

JCPenney is seeking an Assistant Manager of Customer Experience in Mehlville, MO to drive sales growth by developing associates and executing customer-focused programs. You will lead the MOD program, coach teams, and ensure top-notch service while managing payroll, hiring, and store operations.

Candidates should have a minimum of 2 years retail leadership and a bachelor’s degree or equivalent experience; a strong emphasis on engagement and performance standards is required.