Assistant Manager, Customer Experience & Merchandising

JCPenney; St. Louis (MO); On-site; USD 43,000 - 62,000; Full time

Benefits offered by this job

Bonus eligible

Medical/dental/vision coverage

401(k) with company match

Employee discount

Job summary

JCPenney is seeking an Assistant Manager of Customer Experience in Missouri to drive store performance and elevate the customer journey. You will coach teams, manage talent, oversee payroll and ensure strong hiring and onboarding practices to build capable leaders.

The role emphasizes pricing, signing, stockroom organization, and cross-functional collaboration to meet profit targets while maintaining excellent service standards.

Qualifications

• Minimum of 2 years retail leadership experience.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Lead customer service and sales improvement initiatives to drive performance.
• Source, hire, train and develop store associates and supervisors.
• Oversee store operations including pricing, signing, inventory, and logistics.

Skills

Customer service

Coaching

Talent management

Payroll

Scheduling

Education

Bachelor’s degree or equivalent

Job description

JCPenney is seeking an Assistant Manager of Customer Experience in Missouri to drive store performance and elevate the customer journey. You will coach teams, manage talent, oversee payroll and ensure strong hiring and onboarding practices to build capable leaders.

The role emphasizes pricing, signing, stockroom organization, and cross-functional collaboration to meet profit targets while maintaining excellent service standards.