Customer Experience Leader & Checkout Coach

JCPenney; Chesterfield (MO); On-site; USD 28,585 - 35,734; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid vacation/holidays

401(k) with company match

Employee discount

Job summary

JCPenney in Chesterfield, Missouri is seeking a Customer Experience Supervisor to enhance customer satisfaction and drive sales growth. In this role, you will lead and coach associates, ensuring the delivery of outstanding service while managing checkout efficiency and training compliance.

The ideal candidate will possess strong leadership qualities and a commitment to improving customer experience. Enjoy a competitive benefits package that includes medical, dental, vision, and a 401(k) with company match.

Qualifications

• Proven track record in customer service and sales growth.
• Leads by example and embodies company values.
• Ability to coach and mentor team members effectively.

Responsibilities

• Drive customer service activities throughout the store.
• Train and mentor cashier associates on checkout procedures.
• Manage store resources effectively during peak traffic periods.
• Monitor hiring processes and training compliance.
• Support company shrink and safety initiatives.

Skills

Customer service

Sales growth

Team leadership

Coaching

Job description

JCPenney in Chesterfield, Missouri is seeking a Customer Experience Supervisor to enhance customer satisfaction and drive sales growth. In this role, you will lead and coach associates, ensuring the delivery of outstanding service while managing checkout efficiency and training compliance.

The ideal candidate will possess strong leadership qualities and a commitment to improving customer experience. Enjoy a competitive benefits package that includes medical, dental, vision, and a 401(k) with company match.