Store Leader: Drive Sales & Customer Experience

FashionUnited; Lewisville (TX); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Kohl's is seeking an Store Manager to provide oversight and leadership for the store team, delivering exceptional customer experience and achieving key performance goals. You will recruit, train, coach and develop associates, manage merchandising execution, inventory controls and payroll; drive sales and profitability while maintaining store standards and policy compliance.

The role requires strong decision-making, communication, and the ability to lead through change.

Qualifications

• Must be 18 years of age or older.
• Experience supervising 20+ associates, including performance management and employment decisions.
• Great verbal/written communication and interpersonal skills.
• Excellent decision-making and problem-solving skills.
• Strong people management skills and ability to develop talent.

Responsibilities

• Guide profitable sales, meet store financial plans and accomplish performance goals through strategic decisions and leadership of the store team
• Achieve payroll plan by managing store schedules, monitoring labor costs and adapting to business conditions based on weekly and monthly sales
• Recruit and make hiring, pay and termination decisions for all levels of store personnel including store management
• Manage associate relations issues including performance management, and ensure associates follow company policies
• Manage the training process for new hires on Kohl’s culture, product knowledge, selling practices and other associate responsibilities
• Coach store team to increase their knowledge, providing opportunities for continued development; create succession plans for developing associates
• Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures
• Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed and partnering with Loss Prevention
• Ensure store merchandising standards follow visual merchandising direction, accomplishing product presentation; make decisions about and adaptations to merchandising direction based on the layout, adjacencies and needs of the store

Skills

Communication skills

People management

Leadership

Decision making

Problem solving

Flexible scheduling

Education

College degree or equivalent experience

Job description

Kohl's is seeking an Store Manager to provide oversight and leadership for the store team, delivering exceptional customer experience and achieving key performance goals. You will recruit, train, coach and develop associates, manage merchandising execution, inventory controls and payroll; drive sales and profitability while maintaining store standards and policy compliance.

The role requires strong decision-making, communication, and the ability to lead through change.