Retail Assistant Manager - Lead, Coach & Customer Experience

N23 Premium Brands Opco LLC; Jackson (NJ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Paid time off & holidays

Monthly bonuses

Merchandise discounts plus discounts

Professional development and career机会

Community impact through partnerships

Job summary

KnitWell Group's Jackson, NJ store is seeking an Assistant Manager to support the customer experience and shape a strong store culture. You will lead on the sales floor, coach and develop associates, and ensure seamless omnichannel service.

Ideal candidates have 1+ year retail management experience, a hospitality mindset, POS proficiency, and strong business acumen to translate plans into results. This regular/full-time role offers competitive pay and benefits.

Qualifications

• 1+ year retail management experience.
• Hospitality mindset when connecting with customers and associates.
• Technology proficient and ability to operate a point-of-sale system.
• Strong business acumen and ability to implement action plans to drive results.
• Takes initiative in making thoughtful decisions.

Responsibilities

• Cultivate a customer-focused environment that consistently delivers exceptional customer experiences.
• Act as a leader on the sales floor and model the brand's behaviors to engage and assist customers.
• Inspire, educate, and coach associates to leverage the brand's behaviors to create genuine customer connections.
• Create an inclusive store environment for associates where everyone feels welcome and engaged.
• Use technology to provide customers with a seamless omnichannel shopping experience.
• Support the Store Manager in recruiting, hiring, and developing talent.
• Use tools and reporting to drive operational excellence and financial discipline.
• Build productive relationships by listening, sharing ideas, and supporting the team.

Skills

Hospitality mindset

Customer service

Business acumen

Initiative

Tools

POS system

Job description

KnitWell Group's Jackson, NJ store is seeking an Assistant Manager to support the customer experience and shape a strong store culture. You will lead on the sales floor, coach and develop associates, and ensure seamless omnichannel service.

Ideal candidates have 1+ year retail management experience, a hospitality mindset, POS proficiency, and strong business acumen to translate plans into results. This regular/full-time role offers competitive pay and benefits.