Retail Team Coach & Customer Experience Lead

N23 Premium Brands Opco LLC; Freeport (ME); On-site; USD 22,000 - 28,000; Part time

Benefits offered by this job

401(k) plan

Merchandise discounts

Professional development

Community impact

Job summary

KnitWell Group in Freeport, ME is seeking a Sales Lead to model and deliver exceptional customer experiences while supporting and guiding store associates. You will partner with the Store Manager to understand store operations and be ready to step in as acting manager when needed.

The role emphasizes coaching, team development, inclusive leadership, and maintaining brand standards. Strong communication, tech proficiency including POS systems, and flexible scheduling are important for success.

Qualifications

• 6+ months of retail sales experience (preferred).
• Management experience (preferred).
• Technology proficient and ability to operate a POS system.
• Enjoys communicating and coaching.
• Flexible availability – including evenings, weekends, and holidays.
• Takes initiative in making thoughtful decisions.
• Ability to organize, delegate, and prioritize assignments to stay on top of deadlines.

Responsibilities

• Be a representative of the brand and model personalized customer experience behaviors.
• Assist store leaders with onboarding and developing an effective, highly engaged team.
• Support an inclusive store environment for associates where everyone feels welcome and engaged.
• Uphold the highest visual and operational standards while keeping the focus on the customer.
• Use tools to drive a customer-focused team environment and profitable business.
• Provide in-the-moment feedback and coaching so each associate can bring their best to customer interactions.
• Build productive relationships by sharing ideas and supporting the team.
• Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
• Seamlessly step into the role of manager when needed.

Skills

Retail sales experience

People management

Communication & coaching

Flexible availability

Tools

Point-of-sale system

Job description

KnitWell Group in Freeport, ME is seeking a Sales Lead to model and deliver exceptional customer experiences while supporting and guiding store associates. You will partner with the Store Manager to understand store operations and be ready to step in as acting manager when needed.

The role emphasizes coaching, team development, inclusive leadership, and maintaining brand standards. Strong communication, tech proficiency including POS systems, and flexible scheduling are important for success.