Retail Customer Experience Lead & Trainer

The TJX Companies, Inc.; Murfreesboro (TN); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Healthcare benefits

Job summary

The TJX Companies, Inc. in Murfreesboro, TN seeks a frontline leader to drive an excellent customer experience at the front of the store. You will guide Associates, promote loyalty programs, and model outstanding service while ensuring store standards and safety policies are followed.

The role requires strong communication, merchandising knowledge, and the ability to train others. Flexible scheduling includes nights and weekends. Competitive pay and benefits are provided.

Qualifications

• 1 year retail experience
• 6 months of leadership experience
• Strong communication and organizational skills

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Retail experience

Leadership

Job description

The TJX Companies, Inc. in Murfreesboro, TN seeks a frontline leader to drive an excellent customer experience at the front of the store. You will guide Associates, promote loyalty programs, and model outstanding service while ensuring store standards and safety policies are followed.

The role requires strong communication, merchandising knowledge, and the ability to train others. Flexible scheduling includes nights and weekends. Competitive pay and benefits are provided.