Retail Customer Experience Lead & Trainer

The TJX Companies, Inc.; Glen Allen (AL); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a frontline associate to promote a highly-satisfied customer experience while fostering a culture of teamwork.

You will train associates on frontline execution, handle register transactions, and ensure adherence to company policies and cash control procedures. You will contribute to loyalty initiatives, address customer concerns promptly, and support management in maintaining merchandising standards and safe store operations.

Qualifications

• High School graduate or equivalent degree preferred.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to train and provide direction to others.
• Able to run a register/handle money.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Updates Associates on current customer experience feedback, goals, and company initiatives.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Adheres to all labor laws and meal and break period policies.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Audits and approves paperwork.
• Maintains cleanliness, recovery, and organizational standards throughout the frontline.
• Monitors all frontline equipment, communicating issues to management.
• Executes and adheres to Company directives.
• Maintains and upholds merchandising standards within the queue-line.
• Adheres to all operational, merchandise, and loss prevention policies and procedures.

Skills

Customer service

Interpersonal skills

Train others

Cash handling

Education

High School diploma

Job description

HomeGoods at The TJX Companies, Inc. is seeking a frontline associate to promote a highly-satisfied customer experience while fostering a culture of teamwork.

You will train associates on frontline execution, handle register transactions, and ensure adherence to company policies and cash control procedures. You will contribute to loyalty initiatives, address customer concerns promptly, and support management in maintaining merchandising standards and safe store operations.