Retail Customer Experience Lead & Operations

CONTINENTAL SALVAGE INC; Chicago (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

CONTINENTAL SALVAGE INC in Chicago is seeking a Customer Experience Leader to supervise front-end operations and ensure high standards of service. This role focuses on greeting customers, maintaining product knowledge, and delivering an excellent shopping atmosphere.

You will train cashiers, manage the sales floor, and coordinate scheduling in a fast-paced retail environment while handling cash office duties and policy-compliant transactions.

Qualifications

• Customer service excellence and product knowledge are required.
• Ability to operate POS system and handle cash.
• Strong communication and interpersonal skills.
• Experience in cashier training and cross-training staff.
• Ability to lead and motivate a team in a fast-paced setting.
• Excellent organizational and documentation skills.

Responsibilities

• Ensure outstanding customer experience by greeting customers and maintaining high standards.
• Oversee returns, exchanges, credits; manage cash and coupons per policies.
• Assist in training new cashiers and cross-training associates.
• Manage sales floor cleanliness and stock levels throughout the day.
• Handle all cash office duties including deposits and till reconciliation.
• Supervise cashier productivity, breaks, and scheduling; report issues to management.
• Maintain top-tier customer service in a high-volume retail environment.
• Lead, delegate, and motivate staff; adapt in cross-functional team settings.
• Process merchandise through computer systems and POS registers.
• Communicate clearly in written and verbal form with peers and managers.
• Multitask effectively and stay organized to meet goals.
• Support and contribute to team goals across shifts.
• Work varied hours/days as business dictates.
• Read, count, and write to accurately complete documentation.

Skills

Customer service

Cash handling

Leadership

Communication

Scheduling

Training

POS knowledge

Product knowledge

Multitasking

Documentation

Tools

POS system

Cash register

Job description

CONTINENTAL SALVAGE INC in Chicago is seeking a Customer Experience Leader to supervise front-end operations and ensure high standards of service. This role focuses on greeting customers, maintaining product knowledge, and delivering an excellent shopping atmosphere.

You will train cashiers, manage the sales floor, and coordinate scheduling in a fast-paced retail environment while handling cash office duties and policy-compliant transactions.