Customer Experience Lead — Flexible Hours & Front-End

Hunter Super Techs - TurnPoint; Crystal Lake (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Associate discount

Paid time off

Job summary

Burlington Stores in Crystal Lake, IL is hiring a Full-Time Customer Experience Lead to drive a positive shopping experience, lead front-end operations, and support store leadership in daily execution.

You will supervise associates during shifts, ensure smooth checkout, handle customer concerns, and uphold safety and policy standards while maintaining stocked and organized sales floors.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).
• Experience leading teams in a fast-paced retail environment.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and escalating issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexible schedule

Retail experience

Job description

Burlington Stores in Crystal Lake, IL is hiring a Full-Time Customer Experience Lead to drive a positive shopping experience, lead front-end operations, and support store leadership in daily execution.

You will supervise associates during shifts, ensure smooth checkout, handle customer concerns, and uphold safety and policy standards while maintaining stocked and organized sales floors.