Front End Service Lead: Customer Experience & Checkout

Executive Leadership Solutions; Wawasee Village (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Executive Leadership Solutions is seeking a Service Manager to oversee Front End operations, ensuring fast, friendly checkout, accurate transactions, and high service standards. You will supervise cashiers, service desk staff, and courtesy clerks while training and scheduling the team to meet store goals.

You will ensure adherence to policies, labor guidelines, and cash-handling procedures, while supporting store leadership in merchandising and seasonal initiatives.

Qualifications

• High school diploma or equivalent required; leadership training is a plus.
• 2-4 years of customer service or Front End experience, ideally in grocery or retail; supervisory experience preferred.
• Strong communication, leadership, and interpersonal skills.
• Ability to lift up to 25 lbs., stand for long periods, and work in a fast-paced environment.
• Flexible schedule including evenings, weekends, and holidays.
• Prior experience with POS systems and cash-handling procedures.

Responsibilities

• Supervise, train, and support Front End associates, including cashiers and service desk staff.
• Ensure fast, friendly, and accurate checkout service to deliver great customer experience.
• Monitor Front End operations for staffing, workflow, and policy adherence.
• Oversee service desk activities including returns, refunds, lottery, and bill payments.
• Ensure compliance with cash-handling procedures and register balancing.

Skills

Communication

Leadership

Interpersonal skills

Customer service

Education

High school diploma or equivalent

Tools

POS systems

Job description

Executive Leadership Solutions is seeking a Service Manager to oversee Front End operations, ensuring fast, friendly checkout, accurate transactions, and high service standards. You will supervise cashiers, service desk staff, and courtesy clerks while training and scheduling the team to meet store goals.

You will ensure adherence to policies, labor guidelines, and cash-handling procedures, while supporting store leadership in merchandising and seasonal initiatives.