Retail Customer Experience Lead - Front End & Training

The TJX Companies, Inc.; Gahanna (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health insurance

Job summary

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store supervisor in Gahanna, OH. You will lead Associates to deliver outstanding customer service, manage POS coverage, and promote loyalty programs while modeling integrity and store standards.

You will train and coach team members, assign duties, handle customer issues, and collaborate with management on training and safety initiatives. A competitive starting pay and benefits accompany the role.

Qualifications

• Strong understanding of merchandising techniques.
• Capable of multi-tasking.
• Strong communication and organizational skills with attention to detail.
• 1 year retail and 6 months of leadership experience.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Communication

Teamwork

Job description

Marshalls, part of The TJX Companies, Inc., is seeking a front-of-store supervisor in Gahanna, OH. You will lead Associates to deliver outstanding customer service, manage POS coverage, and promote loyalty programs while modeling integrity and store standards.

You will train and coach team members, assign duties, handle customer issues, and collaborate with management on training and safety initiatives. A competitive starting pay and benefits accompany the role.