Front-End Customer Experience Lead

TJX; Gahanna (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Life insurance

Job summary

TJX in Gahanna, OH is seeking a store leadership role focused on delivering exceptional customer service and promoting loyalty programs. You will oversee front-end Associates, model high standards, and train staff to engage customers effectively.

The position requires strong communication and merchandising skills, with responsibilities including scheduling, task coordination, and maintaining a safe, organized store environment.

Qualifications

• Experience in frontline customer service roles.
• Ability to lead a small team in a fast-paced setting.
• Familiarity with store merchandising and loyalty programs.

Responsibilities

• Promote an excellent customer experience and oversee Associates at front of store.
• Train and mentor Associates on front end principles and loyalty programs.
• Assign registers, manage POS coverage, and coordinate breaks.
• Address customer concerns promptly and maintain store organization.
• Ensure compliance with labor laws and safety policies.

Skills

Customer service

Team leadership

Merchandising

Training/mentoring

multitasking

Job description

TJX in Gahanna, OH is seeking a store leadership role focused on delivering exceptional customer service and promoting loyalty programs. You will oversee front-end Associates, model high standards, and train staff to engage customers effectively.

The position requires strong communication and merchandising skills, with responsibilities including scheduling, task coordination, and maintaining a safe, organized store environment.