Retail Front-End Lead - Customer Experience & Training

The TJX Companies, Inc.; Toledo (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Credit union

Referral bonuses

Job summary

Marshalls in Toledo, OH is seeking a Store Lead to promote exceptional customer experiences and oversee front-of-store operations. You will lead Associates, train on front-end principles, and coordinate registers and breaks while maintaining store standards.

You will motivate the team to deliver friendly service, drive loyalty programs, and ensure safety and compliance with labor laws. Flexible scheduling includes nights and weekends with competitive pay and benefits.

Qualifications

• Minimum 1 year retail experience and 6 months of leadership experience.
• Strong customer service and communication skills.
• Ability to train and mentor Associates and manage front-end tasks.

Responsibilities

• Promote a positive customer experience and lead by example on front-end principles.
• Assign registers, coordinate breaks, and ensure POS coverage.
• Train and coach Associates to deliver personalized service and loyalty programs.
• Address customer concerns promptly and uphold store standards.
• Ensure adherence to labor laws, safety, and shrink reduction goals.

Skills

Communication

Teamwork

Training

Leadership

Customer service

Attention to detail

Merchandising

Education

1 year retail

6 months leadership

Job description

Marshalls in Toledo, OH is seeking a Store Lead to promote exceptional customer experiences and oversee front-of-store operations. You will lead Associates, train on front-end principles, and coordinate registers and breaks while maintaining store standards.

You will motivate the team to deliver friendly service, drive loyalty programs, and ensure safety and compliance with labor laws. Flexible scheduling includes nights and weekends with competitive pay and benefits.