Customer Experience Lead – Front End

The TJX Companies, Inc.; Midlothian (VA); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays

Job summary

Marshalls in Midlothian, VA is seeking a front-end supervisor to promote an outstanding customer experience. You will lead an Associates team, ensure friendly service, and promote loyalty programs while maintaining a clean, organized store.

The role requires at least 1 year in retail and 6 months of leadership experience; a flexible schedule including nights and weekends; strong merchandising knowledge and ability to train others.

Qualifications

• Promote an excellent customer experience.
• Lead front-end Associates to deliver courteous service and loyalty program promotion.
• Train and mentor Associates on front-end principles and customer interaction.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Takes an active role in training and mentoring Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Multi-tasking

Communication

Organization

Teamwork

Training others

Retail experience

Job description

Marshalls in Midlothian, VA is seeking a front-end supervisor to promote an outstanding customer experience. You will lead an Associates team, ensure friendly service, and promote loyalty programs while maintaining a clean, organized store.

The role requires at least 1 year in retail and 6 months of leadership experience; a flexible schedule including nights and weekends; strong merchandising knowledge and ability to train others.