Retail Customer Experience Lead -- Front-End Ops

Hunter Super Techs - TurnPoint; Cedar Rapids (IA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Training & development

Flexible schedule

Job summary

Burlington Stores, Inc. in Cedar Rapids, IA is seeking a Full-Time Customer Experience Lead to drive front-end operations, lead a team, and deliver a positive shopping experience.

You will supervise checkout flow, assist associates, resolve customer concerns, and ensure shelves are stocked and merchandise flows smoothly. The role requires flexibility for nights, weekends, and holidays.

Qualifications

• Strong customer service mindset and leadership ability.
• Ability to coach and motivate associates in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Attention to detail and operational accuracy.

Responsibilities

• Lead front-end operations and supervise during shifts.
• Direct checkout flow and line management to ensure smooth service.
• Resolve customer concerns and escalate issues when needed.
• Ensure merchandising standards and stock organization are maintained.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Job description

Burlington Stores, Inc. in Cedar Rapids, IA is seeking a Full-Time Customer Experience Lead to drive front-end operations, lead a team, and deliver a positive shopping experience.

You will supervise checkout flow, assist associates, resolve customer concerns, and ensure shelves are stocked and merchandise flows smoothly. The role requires flexibility for nights, weekends, and holidays.