Customer Experience Lead - Flexible Hours & Discount

Burlington Stores, Inc.; Cedar Rapids (IA); On-site; USD 18,184 - 25,898; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Cedar Rapids, IA seeks a Full-Time Customer Experience Lead to drive front-end operations and lead associates during shifts. You’ll ensure organized sales floors, smooth checkout, and a customer-first mindset, while partnering with store leadership to improve service and execution.

The role emphasizes hands-on leadership, training, and maintaining Burlington’s values across daily tasks and customer interactions.

Qualifications

• Experience in retail/front-end operations.
• Ability to coach and motivate associates.
• Strong customer service mindset.
• Excellent communication and problem solving.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escape issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Adaptability

Flexible scheduling

Job description

Burlington Stores, Inc. in Cedar Rapids, IA seeks a Full-Time Customer Experience Lead to drive front-end operations and lead associates during shifts. You’ll ensure organized sales floors, smooth checkout, and a customer-first mindset, while partnering with store leadership to improve service and execution.

The role emphasizes hands-on leadership, training, and maintaining Burlington’s values across daily tasks and customer interactions.