Customer Experience Lead: Front-End Ops & Team Coaching

Burlington Stores, Inc.; Marshalltown (IA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after year

Job summary

Burlington Stores, Inc. seeks a Full-Time Customer Experience Lead to join our Marshalltown, IA team. This hands-on role drives frontline operations, supports store associates, and models our customer-first values in a fast-paced environment.

You will lead checkout flows, merchandising, and service recovery, ensuring accurate transactions while maintaining a positive shopping experience for customers and building strong teamwork across the store.

Qualifications

• 1+ years of retail experience preferred.

Responsibilities

• Lead front-end operations and customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Resolve customer concerns and address issues as needed.
• Maintain workload tasks, recovery, and merchandising standards.
• Perform opening and/or closing duties as assigned.
• Assist with scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service mindset

Leadership

Communication

Problem solving

Organizational skills

Teamwork

Attention to detail

Schedule flexibility

Job description

Burlington Stores, Inc. seeks a Full-Time Customer Experience Lead to join our Marshalltown, IA team. This hands-on role drives frontline operations, supports store associates, and models our customer-first values in a fast-paced environment.

You will lead checkout flows, merchandising, and service recovery, ensuring accurate transactions while maintaining a positive shopping experience for customers and building strong teamwork across the store.