Retail Customer Experience Lead - Front-End & Mentoring

TJX; Brentwood (TN); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Health insurance

Paid time off

Job summary

TJX is seeking a front-end supervisor for the Brentwood, TN area. You will lead front-end staff, ensure a positive customer experience, and promote loyalty programs while maintaining store operations and schedule coverage.

You will train associates, respond to customer concerns, and uphold company policies. The role requires flexible hours, including nights and weekends, and a strong merchandising understanding.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Strong communication and organizational skills
• Able to train others and develop front-end teams
• Promote loyalty programs and customer service standards

Responsibilities

• Supervise front-of-store associates and ensure excellent customer service.
• Lead by example, train and mentor Associates on front-end principles.
• Manage POS coverage, breaks, and store tasks.
• Promote loyalty and credit programs while maintaining store standards.
• Ensure compliance with labor laws and company policies.

Skills

Customer service

Communication

Multitasking

Teamwork

Training others

Job description

TJX is seeking a front-end supervisor for the Brentwood, TN area. You will lead front-end staff, ensure a positive customer experience, and promote loyalty programs while maintaining store operations and schedule coverage.

You will train associates, respond to customer concerns, and uphold company policies. The role requires flexible hours, including nights and weekends, and a strong merchandising understanding.